Important Information
New Client Forms
Please create an account on our client portal prior to our meet and greet! We share this portal with our sister company, Cloud Nine K9, so do not be alarmed by the change in the company name!
FAQ'S
What forms of payment are accepted?
We accept cash, check, Pay Pal, Venmo, and Zelle.
Can I set up a meet and greet prior to my sitting?
Yes! A 30-minute complimentary meet and greet is encouraged to ensure all parties (owner, pet, and sitter) are a good match for each other. If you are boarding, please make sure you bring your pet to the meet and greet as well. We need to make sure all pets get along too!
Do you have a cancellation policy?
Yes, we do. We hate cancellation fees as much as you do, but we have implemented a cancellation fee policy in order to provide fair compensation for the potential loss of revenue resulting from canceled reservations. We understand that circumstances may arise where guests need to modify or cancel their plans, and we strive to accommodate their needs while also ensuring the sustainability of our business. As per our policy, cancellations made between 72 and 24 hours prior to the scheduled arrival date will incur a charge equivalent to 50% of the total stay. Similarly, cancellations made within 24 hours or less of the intended arrival will result in a charge of 75% of the total stay. This policy helps us maintain operational stability and allows us to uphold our commitment to providing exceptional service to all our clients.
Disclaimer
At Noah Barks, we maintain the flexibility to adjust costs for our services based on the unique requirements of each individual service. We kindly remind our clients that any damage caused to their house by their own pets is not the responsibility of Noah Barks. To ensure the safety of both your house and your pet, it is crucial that you inform us if your pet needs to be crated during the night or while we are away.
In the event that your animal is boarding at a sitter's home and causes damage to their property, we will conduct a thorough assessment of the damages incurred. Accordingly, an additional charge will be added to your bill, taking into consideration the severity of the damage. Our goal is to maintain a safe and harmonious environment for both pets and their owners.
